Privacy Policy

1 Who We Are

The data controller for this website is:

2 Data We Collect

We collect data through the following means:

• Inquiry form: When you submit a sourcing inquiry, we collect your name, business email address, company name, destination port, estimated order volume, and any additional notes you provide. This information is necessary to respond to your request.
• Google Analytics (GA4): We use Google Analytics to understand how visitors use our website. This collects anonymised data including pages visited, time on site, browser type, and approximate geographic region. Google Analytics uses cookies to distinguish users. No personally identifiable information is shared with Google through this integration.
• WhatsApp: If you contact us via the WhatsApp button on this site, your message and WhatsApp account information will be handled under WhatsApp's (Meta's) privacy policy. We do not store WhatsApp conversations on our own servers beyond what is displayed in the app.
• Netlify Forms: Our inquiry form is processed by Netlify. Form submissions are temporarily stored on Netlify's servers before being forwarded to us. Netlify's privacy policy applies to this processing.

3 How We Use Your Data

• To respond to your export inquiry and provide pricing, product specifications, and logistics information.
• To follow up on ongoing sourcing discussions and supply agreements.
• To improve the content and usability of this website (via anonymised analytics data).
• We do not use your data for unsolicited marketing, and we do not sell or rent your personal information to any third party.

4 Legal Basis for Processing

• Contractual necessity: Processing your inquiry form data is necessary to take steps at your request prior to entering a supply contract.
• Legitimate interest: We use anonymised website analytics to understand site performance and improve the experience for B2B buyers.
• Consent: Where required by applicable law (e.g., GDPR for visitors from the European Economic Area), we rely on your consent for the use of non-essential cookies.

5 Cookies

This website uses the following cookies:

• Google Analytics cookies (_ga, _gid, _gat): Used to distinguish users and sessions for analytics purposes. These are analytics cookies set by Google.
• Functional cookies: We store a small localStorage key to remember whether you have dismissed our site popup, so it does not reappear for 7 days.

You can disable cookies in your browser settings at any time. Disabling Google Analytics cookies will not affect your ability to use this website.

6 Data Retention

• Inquiry form data is retained for up to 3 years from the date of submission, or for the duration of an ongoing supply relationship, whichever is longer.
• Anonymised Google Analytics data is retained for 14 months per our GA4 configuration.
• Data is deleted upon written request (see Section 7).

7 Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your data ("right to be forgotten"), where no legal obligation requires us to retain it.
• Restrict or object to the processing of your data.
• Data portability — receive your data in a structured, commonly used format.

To exercise any of these rights, email us at export@shinemango.com with the subject line "Privacy Request". We will respond within 30 days.

8 International Data Transfers

This website is operated from China. If you are accessing it from the European Economic Area, the United Kingdom, or other regions with data protection laws, your information may be transferred to and processed in China or on servers operated by Google (USA) and Netlify (USA). These transfers are subject to appropriate safeguards under the respective service providers' data processing agreements.

9 Third-Party Links

This website may contain links to external sites (e.g., WhatsApp, shipping tracking portals). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of this website after changes are posted constitutes acceptance of the updated policy.